"I placed an order, when will it leave?"
Order processing times are 48 working hours from receipt of payment. In the case of payment by bank transfer, it may take a few days to finalize the transaction.
"When does the courier take to deliver the package?"
We ship throughout Italy with GLS express courier.
Delivery is guaranteed within 24/48 hours. When the order is reported as "shipped", it will be possible to check the progress of the shipment by entering the tracking number, in the "Tracking shipments" section of the site www.gls-italy.com. You will find the tracking number in the relevant "My orders" section.
"It's been days and I haven't received anything yet. What do I do?"
Sometimes the delivery does not go through because it was not possible to identify the delivery address, the recipient is absent or for other reasons. In this case, contact us to promptly provide us with a new address or to return the package to the same. We always recommend providing a receivable and active telephone number. In this way the courier can contact you to arrange the delivery.